1 year, 4 months ago
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2013: BitInstant had ~$12k USD stolen from their VirWox account. Beyond downtime, no users were affected.
What kind of steps should users expect when buying from you?
A typical user will arrive at our site, select their method of payment, create a deposit order, and then go deposit cash at a physical location near them. Customers in certain countries (indicated with the flag drop down menu) can also link their bank accounts directly and transfer funds to BitInstant from the comfort of their home.
How long should customers expect to wait to get their coins?
After the customer makes the cash deposit, they will get their funds in 20-60 minutes typically.
What is the MAXIMUM time you need to deliver on an order?
On rare occasions it could take 24 hrs, but 99.9% of orders are filled within an hour or two.
What are your "business hours"?
Customers can use us 24/7 (though some cash deposit locations have their own hours). We have customer support that is available via chat or phone from roughly 10am-6pm EST
BitInstant is a registered MSB with FinCEN and follows all regulatory laws and guidelines for Anti-Money Laundering and "Know Your Customer" policies.
The best method is our Live Chat on our website.
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